Heavenly Jewellery - Me to You

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Now in Stock - Shearer Candles & Forever Friends Figurines

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0116 3271038

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10.30am and 5pm

Monday - Friday

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Saturday 5-Jul-2008

Beautiful Shearer Candles ... Now in stock

Please click Here to view the range

Shearer Candles - handmade scented candles made with essential oils - Unique fragrances

Brand New Forever Friends Microwave Bear... Now in stock

Please click bear to view

Microwavable Forever Friends Bear. Warm in a microwave for just two minutes, to soothe, comfort and relax.

The Perfect Way to ask.....

Love Hearts® Jewellery Collection

Terms and Conditions

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy

We do not offer refunds or exchanges on earrings or body jewellery for hygienic reasons

We offer a 7 Day Money Back Guarantee.
If any item is not quite what you required then just notify us by email or post (stating reason for return) within 7 days of receipt.
Once we receive the purchase back we will issue you with either a refund or allow you to exchange the item for something else instead.
Postage costs on the original order are not refunded.
This Guarantee does not apply to earrings or body jewellery.
Please ensure you order the correct ring size as we can not exchange or refund for wrongly ordered sizes.

You must send items back via a signed for postal service for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged or faulty).
All items must be in the same resaleable condition they were sent to you in.

If an item arrives damaged or faulty please inform us within 3 days of receipt and arrange to post back to us. We will reimburse you these extra postage costs. Please contact us first for a returns number. If you do not inform us within 3 days, then we will have no liability for items said to be damaged or faulty on delivery.

If an item is not in stock we will aim to notify you within 48 hours, whereby we will offer you the choice of - putting the item onto back-order to be dispatched as soon as it comes back into stock, a refund for the item or the chance to choose an alternative item instead.

If your purchase is returned by the Post Office because you did not collect it after an attempted delivery or because you gave incorrect address details we will be happy to re-post it back to you at your cost, if you decide you do not want the item/s to be resent as you no longer require them we will be happy to refund you your purchase price only and not the inital postage costs paid

* By placing an order you agree to these terms above. Your statutory rights are not affected.*.

Delivery Information

UK Delivery - Delivery costs £2.95 per order for 2nd class post,
£3.85 for 1st Class post

We do offer a next working day courier service (providing order is placed by 11am - Monday - Friday) - please contact us on 01163271038 for pricing information

International Delivery For European Destinations - Delivery costs are £7.95 per order.
For USA, Canada & Rest of the World - Delivery costs are £12.95 per order

Delivery time within the UK is usually 3 to 5 working days from order, and International is 10 to 14 working days from order.

In the unlikely event that one of the items purchased is not available for immediate dispatch we will advise you of a dispatch date.

Please Note - We can only ship orders to the billing address of the credt/debit card used for payment for security purposes. If you require an alternative delivery address please contact us, this may be considered at our discretion

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. we make every effort to ensure that prices are correct. In the event that a price is incorrect we will inform you of the correct price and ask if you wish to continue your order at the correct price or cancel.

VAT

All prices shown are inclusive of VAT

Our VAT no is GB899968703

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.

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